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1 ) Le Condizioni Generali qui presenti si applicano, senza limitazione o condizione alcuna, a tutte le vendite dei prodotti commercializzati da Impatto s.r.l.s. con sede legale in Via Rotabile 23, 04023 Formia (LT), sede logistica in Via Consortile snc, 81020 Teverola (CE), P.IVA 03063860590 attraverso www.benail.it .
2 ) Impatto s.r.l.s. svolge la propria attività utilizzando il brand Benail. Pertanto, ogni riferimento a Benail, sia esso contenuto nel presente documento, in indirizzi e-mail, nelle indicazioni contenute nei prodotti e/o in ogni altra documentazione comunque concernente le vendite qui disciplinate, deve considerarsi come diretto e riferito a Impatto s.r.l.s..
Il marchio Benail è registrato secondo le normative vigente ed è vietato ogni suo utilizzo senza consenso scritto, è proprietaria del Brand l'Azienda Impatto s.r.l.s. e le sue Aziende fiduciarie.
3 ) Il Cliente si impegna a prendere visione, prima di procedere alla conferma dell’ordine, delle Condizioni Generali e ad accettarle integralmente mediante l'apposizione di un flag nella casella indicata. Nel caso in cui il Cliente non accetti le Condizioni Generali non potrà effettuare l’ordine.
4 ) Impatto s.r.l.s. si riserva il diritto di modificare in qualsiasi momento e anche senza preavviso le Condizioni Generali presenti in questa pagina. Sarà onere del Cliente verificare per ogni acquisto le eventuali modifiche riportate nel documento.
5 ) Le qui presenti Condizioni Generali sono rese disponibili in formato che ne consenta la memorizzazione e la riproduzione da parte del Cliente, così come previsto dall'art. 12, co. 3 del Decreto Legislativo 9 aprile 2003, n. 70.
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1 ) Le Condizioni Generali qui presenti si applicano, senza limitazione o condizione alcuna, a tutte le vendite dei prodotti commercializzati da Impatto s.r.l.s. con sede legale in Via Rotabile 23, 04023 Formia (LT), sede logistica in Via Consortile snc, 81020 Teverola (CE), P.IVA 03063860590 attraverso www.benail.it .
2 ) Impatto s.r.l.s. svolge la propria attività utilizzando il brand Benail. Pertanto, ogni riferimento a Benail, sia esso contenuto nel presente documento, in indirizzi e-mail, nelle indicazioni contenute nei prodotti e/o in ogni altra documentazione comunque concernente le vendite qui disciplinate, deve considerarsi come diretto e riferito a Impatto s.r.l.s..
Il marchio Benail è registrato secondo le normative vigente ed è vietato ogni suo utilizzo senza consenso scritto, è proprietaria del Brand l'Azienda Impatto s.r.l.s. e le sue Aziende fiduciarie.
3 ) Il Cliente si impegna a prendere visione, prima di procedere alla conferma dell’ordine, delle Condizioni Generali e ad accettarle integralmente mediante l'apposizione di un flag nella casella indicata. Nel caso in cui il Cliente non accetti le Condizioni Generali non potrà effettuare l’ordine.
4 ) Impatto s.r.l.s. si riserva il diritto di modificare in qualsiasi momento e anche senza preavviso le Condizioni Generali presenti in questa pagina. Sarà onere del Cliente verificare per ogni acquisto le eventuali modifiche riportate nel documento.
5 ) Le qui presenti Condizioni Generali sono rese disponibili in formato che ne consenta la memorizzazione e la riproduzione da parte del Cliente, così come previsto dall'art. 12, co. 3 del Decreto Legislativo 9 aprile 2003, n. 70.
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1 ) Il Cliente, prima della conclusione del contratto di acquisto, prende visione delle caratteristiche dei Prodotti che vengono illustrate nelle singole schede presenti sul Sito. Le immagini allegate dei Prodotti non costituiscono elemento contrattuale. Infatti, a causa delle caratteristiche tecniche dei diversi dispositivi utilizzati per la visualizzazione, le stesse possono risultare differenti negli elementi accessori (esempio: tonalità e sfumature di colore).
2 ) I Prodotti sono conformi alla legislazione applicabile in Italia in vigore al momento dell’Ordine. Impatto s.r.l.s. non potrà essere ritenuta responsabile della non conformità dei Prodotti alla legislazione del diverso Paese in cui il Cliente intenda utilizzarli.
3 ) Impatto s.r.l.s. può modificare in qualsiasi momento l’assortimento dei Prodotti e/o le informazioni ad essi relative quali prezzi, descrizione o disponibilità, senza alcun preavviso.
4 ) Il Cliente può, in qualsiasi momento e comunque prima della conclusione del contratto, prendere conoscenza delle informazioni identificative di Impatto s.r.l.s.. Informazioni che vengono riportate anche di seguito:
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Sede logistica in
Via Consortile snc,
80130 Teverola (CE)
P.IVA 03063860590
info@benail.it
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5 ) Per qualsiasi questione riguardante i Prodotti e il loro utilizzo, per qualsiasi ulteriore domanda o richiesta di chiarimento, il Cliente può contattare il Servizio Clienti via e-mail al seguente indirizzo: servizioclienti@benail.it
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1 ) Il Cliente, prima della conclusione del contratto di acquisto, prende visione delle caratteristiche dei Prodotti che vengono illustrate nelle singole schede presenti sul Sito. Le immagini allegate dei Prodotti non costituiscono elemento contrattuale. Infatti, a causa delle caratteristiche tecniche dei diversi dispositivi utilizzati per la visualizzazione, le stesse possono risultare differenti negli elementi accessori (esempio: tonalità e sfumature di colore).
2 ) I Prodotti sono conformi alla legislazione applicabile in Italia in vigore al momento dell’Ordine. Impatto s.r.l.s. non potrà essere ritenuta responsabile della non conformità dei Prodotti alla legislazione del diverso Paese in cui il Cliente intenda utilizzarli.
3 ) Impatto s.r.l.s. può modificare in qualsiasi momento l’assortimento dei Prodotti e/o le informazioni ad essi relative quali prezzi, descrizione o disponibilità, senza alcun preavviso.
4 ) Il Cliente può, in qualsiasi momento e comunque prima della conclusione del contratto, prendere conoscenza delle informazioni identificative di Impatto s.r.l.s.. Informazioni che vengono riportate anche di seguito:
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Sede logistica in
Via Consortile snc,
80130 Teverola (CE)
P.IVA 03063860590
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5 ) Per qualsiasi questione riguardante i Prodotti e il loro utilizzo, per qualsiasi ulteriore domanda o richiesta di chiarimento, il Cliente può contattare il Servizio Clienti via e-mail al seguente indirizzo: servizioclienti@benail.it
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1 ) Alla prima richiesta d’ordine la piattaforma chiede di compilare un apposito form con le generalità necessarie per la corretta spedizione. Nel caso in cui il Cliente destinatario è un'Azienda è pregato di inserire le informazioni per la fatturazione.
2 ) Le informazioni e i dati personali forniti dal Cliente devono essere esatti, veritieri e aggiornati. Gli eventuali danni/ritardi/disservizi conseguenti dall'inserimento non corretto dei dati da parte del Cliente saranno imputabili unicamente a quest’ultimo.
3 ) Qualora l'ordine dovesse superare l’importo di € 3.000,00 esso si intende accettato con riserva di verifica dell’identità del Cliente.
4 ) Prima della conferma definitiva dell’Ordine, il Cliente è informato relativamente a:
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4.a ) le caratteristiche essenziali dei Prodotti presenti nel carrello;
4.b ) il prezzo totale dei Prodotti comprensivo delle imposte, con il dettaglio delle spese di spedizione e ogni altro costo;
4.c ) le modalità di pagamento;
4.d ) le condizioni, i termini e le procedure per esercitare il diritto di recesso e relativi costi per la restituzione dei beni, esistenza della garanzia legale di conformità per i beni acquistati, mediante link di rinvio Resi & Rimborsi alle presenti Condizioni Generali.
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5 ) Il Cliente dopo aver preso visione delle Condizioni Generali ed averle accettate mediante spunta di apposito flag, dovrà selezionare la modalità di pagamento desiderata e scegliere l'opzione “ invia ordine ”.
6 ) Lo stato di ogni ordine è verificabile attraverso l'accesso all'area personale Storico e dettagli degli ordini del proprio account.
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1 ) Alla prima richiesta d’ordine la piattaforma chiede di compilare un apposito form con le generalità necessarie per la corretta spedizione. Nel caso in cui il Cliente destinatario è un'Azienda è pregato di inserire le informazioni per la fatturazione.
2 ) Le informazioni e i dati personali forniti dal Cliente devono essere esatti, veritieri e aggiornati. Gli eventuali danni/ritardi/disservizi conseguenti dall'inserimento non corretto dei dati da parte del Cliente saranno imputabili unicamente a quest’ultimo.
3 ) Qualora l'ordine dovesse superare l’importo di € 3.000,00 esso si intende accettato con riserva di verifica dell’identità del Cliente.
4 ) Prima della conferma definitiva dell’Ordine, il Cliente è informato relativamente a:
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4.a ) le caratteristiche essenziali dei Prodotti presenti nel carrello;
4.b ) il prezzo totale dei Prodotti comprensivo delle imposte, con il dettaglio delle spese di spedizione e ogni altro costo;
4.c ) le modalità di pagamento;
4.d ) le condizioni, i termini e le procedure per esercitare il diritto di recesso e relativi costi per la restituzione dei beni, esistenza della garanzia legale di conformità per i beni acquistati, mediante link di rinvio Resi & Rimborsi alle presenti Condizioni Generali.
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5 ) Il Cliente dopo aver preso visione delle Condizioni Generali ed averle accettate mediante spunta di apposito flag, dovrà selezionare la modalità di pagamento desiderata e scegliere l'opzione “ invia ordine ”.
6 ) Lo stato di ogni ordine è verificabile attraverso l'accesso all'area personale Storico e dettagli degli ordini del proprio account.
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1 ) Il contratto tra Impatto s.r.l.s. e il Cliente si intende perfezionato solo al ricevimento, da parte del Cliente, della conferma d’ordine inviata all’indirizzo e-mail inserito in fase di registrazione.
2 ) Impatto s.r.l.s., ove non sia in grado di evadere l’ordine ricevuto, si riserva la facoltà di annullarlo. In tal caso Impatto s.r.l.s. comunicherà al Cliente l’annullamento dell’ordine entro 5 giorni decorrenti dal ricevimento dello stesso e provvederà al rimborso di eventuali somme già corrisposte dal Cliente.
3 ) Benail si riserva altresì il diritto di annullare l’ordine ricevuto nel caso in cui il Cliente (ivi comprese segnalazioni da parte di terzi) rivenda i Prodotti a terzi.
4 ) L'e-mail di conferma d’ordine contiene i dati del Cliente, il numero d'ordine, un riepilogo delle Condizioni Generali, delle caratteristiche essenziali del prodotto, prezzo, importo pagato, l'esistenza del diritto di recesso del consumatore, l'indirizzo per presentare eventuali reclami e le informazioni sui servizi di assistenza garanzie commerciali esistenti.
5 ) Al fine di garantire la correttezza e la riconducibilità dell’ordine al Cliente che lo ha effettuato, L'Azienda non consente modifiche e/o integrazioni agli ordini inviati. Il Cliente può unicamente chiedere, via mail e/o telefono ai recapiti indicati nel Sito, l’annullamento dell’ordine a condizione che la richiesta avvenga entro le ore 14.00 del giorno d’inserimento o, nel caso di ordine inserito dopo le ore 14.00, entro la stessa ora del primo giorno lavorativo successivo.
6 ) Fermo quanto previsto all’art. 5, co. 2 delle presenti Condizioni Generali, il Cliente si impegna a verificare la correttezza dei dati personali contenuti nella conferma d’ordine. Eventuali correzioni saranno considerate unicamente se pervenute entro le ore 14 del giorno d’inserimento o, nel caso di ordine inserito dopo le ore 14.00, entro la stessa ora del primo giorno lavorativo successivo. In mancanza di tale comunicazione Impatto s.r.l.s. non potrà essere ritenuta responsabile di eventuali danni/ritardi/disservizi conseguenti.
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1 ) Il contratto tra Impatto s.r.l.s. e il Cliente si intende perfezionato solo al ricevimento, da parte del Cliente, della conferma d’ordine inviata all’indirizzo e-mail inserito in fase di registrazione.
2 ) Impatto s.r.l.s., ove non sia in grado di evadere l’ordine ricevuto, si riserva la facoltà di annullarlo. In tal caso Impatto s.r.l.s. comunicherà al Cliente l’annullamento dell’ordine entro 5 giorni decorrenti dal ricevimento dello stesso e provvederà al rimborso di eventuali somme già corrisposte dal Cliente.
3 ) Benail si riserva altresì il diritto di annullare l’ordine ricevuto nel caso in cui il Cliente (ivi comprese segnalazioni da parte di terzi) rivenda i Prodotti a terzi.
4 ) L'e-mail di conferma d’ordine contiene i dati del Cliente, il numero d'ordine, un riepilogo delle Condizioni Generali, delle caratteristiche essenziali del prodotto, prezzo, importo pagato, l'esistenza del diritto di recesso del consumatore, l'indirizzo per presentare eventuali reclami e le informazioni sui servizi di assistenza garanzie commerciali esistenti.
5 ) Al fine di garantire la correttezza e la riconducibilità dell’ordine al Cliente che lo ha effettuato, L'Azienda non consente modifiche e/o integrazioni agli ordini inviati. Il Cliente può unicamente chiedere, via mail e/o telefono ai recapiti indicati nel Sito, l’annullamento dell’ordine a condizione che la richiesta avvenga entro le ore 14.00 del giorno d’inserimento o, nel caso di ordine inserito dopo le ore 14.00, entro la stessa ora del primo giorno lavorativo successivo.
6 ) Fermo quanto previsto all’art. 5, co. 2 delle presenti Condizioni Generali, il Cliente si impegna a verificare la correttezza dei dati personali contenuti nella conferma d’ordine. Eventuali correzioni saranno considerate unicamente se pervenute entro le ore 14 del giorno d’inserimento o, nel caso di ordine inserito dopo le ore 14.00, entro la stessa ora del primo giorno lavorativo successivo. In mancanza di tale comunicazione Impatto s.r.l.s. non potrà essere ritenuta responsabile di eventuali danni/ritardi/disservizi conseguenti.
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1 ) Impatto s.r.l.s. accetta i pagamenti effettuati, mediante sistema PayPal, con le seguenti carte di credito: MasterCard/Visa/AmericanExpress/Postepay/Paypal.
La transazione sarà addebitata sulla carta di credito del Cliente solo dopo che:
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1.a ) siano stati verificati i dati della carta di credito;
1.b ) sia pervenuta l'autorizzazione di addebito da parte della società emittente la carta di credito utilizzata dal Cliente.
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2 ) L'Azienda accetta anche i pagamenti effettuati a mezzo di bonifico bancario. Quest'ultimo va intestato a Impatto s.r.l.s. e come causale va riportato il numero dell'ordine. Il bonifico dovrà essere eseguito entro 5 giorni lavorativi dall'ordine. Qualora Impatto s.r.l.s. non riceva alcun pagamento entro 8 giorni dall'ordine, lo stesso si intende annullato senza necessità di avviso. Le eventuali spese bancarie saranno a carico del Cliente.
3 ) Nel caso in cui l’accredito degli importi dovuti si riveli impossibile, per qualsiasi ragione anche non imputabile al Cliente, l’Ordine viene automaticamente annullato.
4 ) Se compri con Scalapay, ricevi il tuo ordine subito e paghi in 3 rate. Prendi atto che le rate verranno cedute a incremento SPV s.r.l., a soggetti correlati e ai loro cessionari, e che autorizzi tale cessione.
5 ) Per ordini non superiori a € 499,99, Impatto s.r.l.s. accetta anche il pagamento effettuato in contanti a mezzo corriere alla consegna (Contrassegno). Nel caso in cui il pacco venga rifiutato dal Cliente, le spese di giacenza dei Prodotti saranno a suo carico.
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1 ) Impatto s.r.l.s. accetta i pagamenti effettuati, mediante sistema PayPal, con le seguenti carte di credito: MasterCard/Visa/AmericanExpress/Postepay/Paypal.
La transazione sarà addebitata sulla carta di credito del Cliente solo dopo che:
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1.a ) siano stati verificati i dati della carta di credito;
1.b ) sia pervenuta l'autorizzazione di addebito da parte della società emittente la carta di credito utilizzata dal Cliente.
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2 ) L'Azienda accetta anche i pagamenti effettuati a mezzo di bonifico bancario. Quest'ultimo va intestato a Impatto s.r.l.s. e come causale va riportato il numero dell'ordine. Il bonifico dovrà essere eseguito entro 5 giorni lavorativi dall'ordine. Qualora Impatto s.r.l.s. non riceva alcun pagamento entro 8 giorni dall'ordine, lo stesso si intende annullato senza necessità di avviso. Le eventuali spese bancarie saranno a carico del Cliente.
3 ) Nel caso in cui l’accredito degli importi dovuti si riveli impossibile, per qualsiasi ragione anche non imputabile al Cliente, l’Ordine viene automaticamente annullato.
4 ) Se compri con Scalapay, ricevi il tuo ordine subito e paghi in 3 rate. Prendi atto che le rate verranno cedute a incremento SPV s.r.l., a soggetti correlati e ai loro cessionari, e che autorizzi tale cessione.
5 ) Per ordini non superiori a € 499,99, Impatto s.r.l.s. accetta anche il pagamento effettuato in contanti a mezzo corriere alla consegna (Contrassegno). Nel caso in cui il pacco venga rifiutato dal Cliente, le spese di giacenza dei Prodotti saranno a suo carico.
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1 ) I Prodotti sono consegnati tramite corriere espresso all'indirizzo indicato dal Cliente al momento dell'ordine. Le consegne saranno effettuate nei termini indicati nella sezione Spedizioni e Consegna .
2 ) Conformemente all’art. 61 Codice del Consumo, Impatto s.r.l.s. si impegna a consegnare i Prodotti ai Clienti entro 30 giorni decorrenti dalla conferma d’ordine.
3 ) Impatto s.r.l.s., quindi, non potrà ritenersi responsabile di eventuali danni derivati al Cliente e/o al destinatario dei Prodotti dal ritardo nella consegna inferiore al termine di 30 giorni decorrenti dalla conferma d’ordine.
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1 ) Conformemente alle disposizioni del D.lgs. n. 206/2005, così come modificato dal D.lgs. n. 21/2014, il Cliente consumatore ha diritto di recedere dall'acquisto senza alcuna penalità e senza specificarne il motivo entro il termine di 14 giorni decorrenti dalla data di ricevimento dei Prodotti. In caso di acquisti multipli effettuati dal Cliente con un solo ordine e consegnati separatamente il termine di 14 giorni decorre dalla data di ricevimento dell'ultimo Prodotto.
2 ) Il Cliente consumatore che intenda esercitare il diritto di recesso dovrà prendere visione della procedura al quale attenersi mediante il link di rinvio Resi & Rimborsi .
3 ) In caso di esercizio del diritto di recesso, il Cliente consumatore restituisce i Prodotti a Impatto s.r.l.s. senza indebito ritardo, entro 14 giorni dalla data di accettazione della richiesta effettuata.
4 ) I Prodotti dovranno essere restituiti integri, nella confezione originale, completi in tutte le loro parti (compresi imballo ed eventuale documentazione e dotazione accessoria: manuali, cavi, ecc.) e accompagnati della relativa documentazione fiscale.
5 ) In conformità a quanto previsto dall’articolo 57, comma 1, Codice del Consumo, le spese di reso saranno a carico esclusivo del Cliente consumatore. Non saranno accettati pacchi inviati a spese del destinatario.
6 ) Secondo quanto previsto dall’articolo 59 del Codice del Consumo, il diritto di recesso non potrà essere esercitato in caso di:
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6.a ) acquisto di beni chiaramente personalizzati;
6.b ) acquisto di beni sigillati che non si prestano ad essere restituiti per motivi igienici (fra i quali rientrano i prodotti cosmetici, tutti gli attrezzi e le apparecchiature destinati alla cura della persona) e che siano stati aperti dopo la consegna.
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7 ) Il Cliente è comunque responsabile - anche nel caso in cui si astenga dal rimuovere i sigilli del Prodotto e/o della sua confezione - della diminuzione del valore del Prodotto e/o della sua confezione, causato da una manipolazione del Prodotto e/o della sua confezione.
8 ) Fatta salva la facoltà di verificare il rispetto di quanto sopra, Impatto s.r.l.s. provvederà a rimborsare l'importo dei Prodotti oggetto del recesso (comprensivo degli eventuali costi di consegna) entro un termine massimo di 14 giorni dalla ricezione del reso, come previsto dall'art. 56 comma 1 del Codice del Consumo e come meglio specificato nella sezione Resi & Rimborsi .
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1 ) Conformemente alle disposizioni del D.lgs. n. 206/2005, così come modificato dal D.lgs. n. 21/2014, il Cliente consumatore ha diritto di recedere dall'acquisto senza alcuna penalità e senza specificarne il motivo entro il termine di 14 giorni decorrenti dalla data di ricevimento dei Prodotti. In caso di acquisti multipli effettuati dal Cliente con un solo ordine e consegnati separatamente il termine di 14 giorni decorre dalla data di ricevimento dell'ultimo Prodotto.
2 ) Il Cliente consumatore che intenda esercitare il diritto di recesso dovrà prendere visione della procedura al quale attenersi mediante il link di rinvio Resi & Rimborsi .
3 ) In caso di esercizio del diritto di recesso, il Cliente consumatore restituisce i Prodotti a Impatto s.r.l.s. senza indebito ritardo, entro 14 giorni dalla data di accettazione della richiesta effettuata
4 ) I Prodotti dovranno essere restituiti integri, nella confezione originale, completi in tutte le loro parti (compresi imballo ed eventuale documentazione e dotazione accessoria: manuali, cavi, ecc.) e accompagnati della relativa documentazione fiscale
5 ) In conformità a quanto previsto dall’articolo 57, comma 1, Codice del Consumo, le spese di reso saranno a carico esclusivo del Cliente consumatore. Non saranno accettati pacchi inviati a spese del destinatario
6 ) Secondo quanto previsto dall’articolo 59 del Codice del Consumo, il diritto di recesso non potrà essere esercitato in caso di:
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6.a ) acquisto di beni chiaramente personalizzati;
6.b ) acquisto di beni sigillati che non si prestano ad essere restituiti per motivi igienici (fra i quali rientrano i prodotti cosmetici, tutti gli attrezzi e le apparecchiature destinati alla cura della persona) e che siano stati aperti dopo la consegna.
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7 ) Il Cliente è comunque responsabile - anche nel caso in cui si astenga dal rimuovere i sigilli del Prodotto e/o della sua confezione - della diminuzione del valore del Prodotto e/o della sua confezione, causato da una manipolazione del Prodotto e/o della sua confezione.
8 ) Fatta salva la facoltà di verificare il rispetto di quanto sopra, Impatto s.r.l.s. provvederà a rimborsare l'importo dei Prodotti oggetto del recesso (comprensivo degli eventuali costi di consegna) entro un termine massimo di 14 giorni dalla ricezione del reso, come previsto dall'art. 56 comma 1 del Codice del Consumo e come meglio specificato nella sezione Resi & Rimborsi .
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1 ) Fedele alle disposizioni del Codice del Consumo, i Prodotti acquistati dal Cliente godono della garanzia legale di conformità della durata di 2 anni decorrenti dalla consegna del Prodotto.
2 ) La garanzia legale si applica quando, nei predetti termini, il Prodotto presenti un difetto di conformità, ossia risulti:
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2.a ) non idoneo all’uso al quale servono abitualmente beni dello stesso tipo;
2.b ) non conforme alla descrizione fatta da Impatto s.r.l.s.;
2.c ) privo della qualità e delle prestazioni abituali di un bene dello stesso tipo che il Cliente può ragionevolmente aspettarsi.
*In tali ipotesi, il Cliente consumatore ha diritto al ripristino, senza spese aggiuntive, della conformità del bene mediante riparazione o sostituzione. Qualora la sostituzione del bene sia impossibile o eccessivamente onerosa per Impatto s.r.l.s., il Cliente consumatore può, a sua scelta, richiedere una congrua riduzione del prezzo o la risoluzione del contratto.
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3 ) Il Cliente decade da tali diritti se non comunica a Impatto s.r.l.s. il difetto di conformità entro il termine di 2 mesi dalla data di sua scoperta. L’azione diretta a far valere i difetti non dolosamente occultati da Impatto s.r.l.s. si prescrive, in ogni caso, nel termine di ventisei mesi decorrenti dalla consegna del Prodotto.
4 ) Il Cliente dovrà contattare il Servizio Clienti segnalando la non conformità dei Prodotti e seguire la procedura per la restituzione dei Prodotti non conformi che gli verrà indicata.
5 ) Il Prodotto non conforme dovrà essere rispedito a Impatto s.r.l.s., completo dell’imballo originale, di accessori nonché della documentazione ricevuta dal Cliente al momento della consegna. In caso contrario Impatto s.r.l.s. non potrà procedere alla sua sostituzione.
6 ) Una volta ricevuti i Prodotti resi dal Cliente, Impatto s.r.l.s. verificherà la fondatezza delle contestazioni. Solo se tale verifica verrà ritenuta positiva, Impatto s.r.l.s. sostituirà il Prodotto non conforme e lo invierà al Cliente nel più breve tempo possibile, in ogni caso, entro 30 giorni lavorativi dalla ricezione dei Prodotti. Le spese di spedizione saranno interamente a carico di Impatto s.r.l.s..
7 ) Nel caso in cui Impatto s.r.l.s. non sia in grado di procedere alla sostituzione dei Prodotti entro il suddetto termine, ne darà immediata comunicazione al Cliente all'indirizzo di posta elettronica indicato al momento dell’acquisto per l’esercizio delle conseguenti facoltà di legge.
8 ) In tutti i casi in cui i Prodotti siano acquistati per scopi riconducibili all’attività imprenditoriale/professionale svolta dal Cliente nel settore dell’estetica si applica la garanzia legale della durata di 1 anno decorrente dalla consegna del Prodotto.
9 ) Nell’ipotesi di cui al punto precedente, ferma l’applicabilità delle disposizioni di cui ai punti 2, 4, 5, e 6 del presente articolo, il Cliente decade dai diritti se non denuncia a Impatto s.r.l.s. il difetto di conformità entro il termine di 8 giorni decorrenti dalla data di sua scoperta. L’azione diretta a far valere i difetti non dolosamente occultati da Impatto s.r.l.s. si prescrive, in ogni caso, nel termine di un anno decorrente dalla consegna del Prodotto.
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1 ) Fedele alle disposizioni del Codice del Consumo, i Prodotti acquistati dal Cliente godono della garanzia legale di conformità della durata di 2 anni decorrenti dalla consegna del Prodotto.
2 ) La garanzia legale si applica quando, nei predetti termini, il Prodotto presenti un difetto di conformità, ossia risulti:
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2.a ) non idoneo all’uso al quale servono abitualmente beni dello stesso tipo;
2.b ) non conforme alla descrizione fatta da Impatto s.r.l.s.;
2.c ) privo della qualità e delle prestazioni abituali di un bene dello stesso tipo che il Cliente può ragionevolmente aspettarsi.
*In tali ipotesi, il Cliente consumatore ha diritto al ripristino, senza spese aggiuntive, della conformità del bene mediante riparazione o sostituzione. Qualora la sostituzione del bene sia impossibile o eccessivamente onerosa per Impatto s.r.l.s., il Cliente consumatore può, a sua scelta, richiedere una congrua riduzione del prezzo o la risoluzione del contratto.
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3 ) Il Cliente decade da tali diritti se non comunica a Impatto s.r.l.s. il difetto di conformità entro il termine di 2 mesi dalla data di sua scoperta. L’azione diretta a far valere i difetti non dolosamente occultati da Impatto s.r.l.s. si prescrive, in ogni caso, nel termine di ventisei mesi decorrenti dalla consegna del Prodotto.
4 ) Il Cliente dovrà contattare il Servizio Clienti segnalando la non conformità dei Prodotti e seguire la procedura per la restituzione dei Prodotti non conformi che gli verrà indicata.
5 ) Il Prodotto non conforme dovrà essere rispedito a Impatto s.r.l.s., completo dell’imballo originale, di accessori nonché della documentazione ricevuta dal Cliente al momento della consegna. In caso contrario Impatto s.r.l.s. non potrà procedere alla sua sostituzione.
6 ) Una volta ricevuti i Prodotti resi dal Cliente, Impatto s.r.l.s. verificherà la fondatezza delle contestazioni. Solo se tale verifica verrà ritenuta positiva, Impatto s.r.l.s. sostituirà il Prodotto non conforme e lo invierà al Cliente nel più breve tempo possibile, in ogni caso, entro 30 giorni lavorativi dalla ricezione dei Prodotti. Le spese di spedizione saranno interamente a carico di Impatto s.r.l.s..
7 ) Nel caso in cui Impatto s.r.l.s. non sia in grado di procedere alla sostituzione dei Prodotti entro il suddetto termine, ne darà immediata comunicazione al Cliente all'indirizzo di posta elettronica indicato al momento dell’acquisto per l’esercizio delle conseguenti facoltà di legge.
8 ) In tutti i casi in cui i Prodotti siano acquistati per scopi riconducibili all’attività imprenditoriale/professionale svolta dal Cliente nel settore dell’estetica si applica la garanzia legale della durata di 1 anno decorrente dalla consegna del Prodotto.
9 ) Nell’ipotesi di cui al punto precedente, ferma l’applicabilità delle disposizioni di cui ai punti 2, 4, 5, e 6 del presente articolo, il Cliente decade dai diritti se non denuncia a Impatto s.r.l.s. il difetto di conformità entro il termine di 8 giorni decorrenti dalla data di sua scoperta. L’azione diretta a far valere i difetti non dolosamente occultati da Impatto s.r.l.s. si prescrive, in ogni caso, nel termine di un anno decorrente dalla consegna del Prodotto.
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4 ) Nessuna responsabilità potrà sorgere in capo a Impatto s.r.l.s. per eventuali utilizzi dei Prodotti non consentiti, non conformi alle istruzioni d’uso e/o comunque difformi rispetto alla normale destinazione di utilizzo.
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2 ) Sono cause di forza maggiore, a titolo esemplificativo e non esaustivo: incidenti, esplosioni, incendi, scioperi e/o serrate, terremoti, alluvioni, furti ed altri eventi similari, provvedimenti della Pubblica Autorità, lo sciopero dei dipendenti propri o dei vettori di cui Impatto s.r.l.s. si avvale nonché ogni altra circostanza che sia al di fuori del controllo di quest'ultima.
3 ) Il Cliente è pienamente responsabile dell’acquisto effettuato sul Sito e si impegna a leggere attentamente le istruzioni e le avvertenze d’uso dei Prodotti acquistati e ad utilizzarli nel rispetto di tali Condizioni Generali.
4 ) Nessuna responsabilità potrà sorgere in capo a Impatto s.r.l.s. per eventuali utilizzi dei Prodotti non consentiti, non conformi alle istruzioni d’uso e/o comunque difformi rispetto alla normale destinazione di utilizzo.
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1 ) Le Condizioni Generali, nonché qualsiasi documento a cui si fa espresso riferimento in queste ultime, costituiscono l’intero accordo tra il Cliente e l'Azienda in merito all’oggetto del contratto e sostituiscono qualsiasi precedente accordo, intesa o patto tra le medesime parti sia esso orale o scritto.
2 ) Se una o più disposizioni delle presenti Condizioni Generali venisse considerata non valida o dichiarata tale ai sensi di legge, le altre disposizioni continueranno ad avere pieno vigore ed efficacia.
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1 ) Impatto s.r.l.s. informa i Clienti che potranno risolvere ogni controversia insorta in merito alla corretta applicazione del presente contratto (incluse, a titolo esemplificativo e non esaustivo, le controversie relative alla validità, all’inadempimento, totale o parziale e/o alla risoluzione del contratto) attraverso una procedura telematica (procedura on line dispute resolution – “Procedura ODR”), attivabile accedendo alla piattaforma online messa a disposizione dalla Commissione Europea .
2) Resta in ogni caso salva per le Parti la possibilità di risolvere le controversie tra loro insorte dinanzi alle competenti autorità giudiziarie o utilizzando altra procedura ADR (“Alternative Dispute Resolution”).
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2) Resta in ogni caso salva per le Parti la possibilità di risolvere le controversie tra loro insorte dinanzi alle competenti autorità giudiziarie o utilizzando altra procedura ADR (“Alternative Dispute Resolution”).
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Le presenti Condizioni Generali sono regolate dalla Legge Italiana anche in conformità a quanto previsto dalla Parte III, Titolo III, Capo I, del D.lgs. n. 206/2005, così come modificato dal D.lgs. n. 21/2014 c.d. Codice del Consumo nonché alle disposizioni del D.lgs. n. 70/2003 in materia di commercio elettronico.
Salve quanto previsto dal Codice del Consumo sull’inderogabilità del Foro del Consumatore, il Foro esclusivo competente per la risoluzione di eventuali controversie derivanti dall’applicazione delle presenti Condizioni Generali è quello di Latina.
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